Return Policy

At Laurel&Co Vancouver we understand that issues can occasionally arise, and we aim to make the refund
and return process as smooth as possible. Here’s how we handle different situations:

Damaged, Incorrect, or Lost Items

If your customer receives an item that is damaged, incorrect, or lost in transit, we can
offer a refund or send a replacement — no return required. To process the claim,
photo or video evidence must be provided.

Change of Mind / Unwanted Items

If the product arrives in good condition but the customer simply no longer wants it,
we’re unable to offer a full refund due to the high shipping costs already incurred.
However, you’re welcome to have the item returned to your own address for resale
or other handling.

Returning possible

• Please be aware that returning items requires meeting the following conditions to
  ensure smooth processing:
  Customers can return goods within 14 days of receiving the order. Unfortunately, we cannot accept returns submitted after this period.
• The buyer must be responsible for the return shipping method, including
  handling customs clearance. Please do not use a delivery method that relies
  on recipient-side customs clearance, as our warehouse cannot receive
  packages sent this way.